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Returns & Refunds

Hassle-Free Returns

We stand behind every product we make. If something isn't right, we'll make it right — quickly and without fuss.

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7-Day Window

Contact us within 7 days of receiving your order to initiate a return.

From delivery date
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Full Refund

Eligible returns receive a 100% refund to your original payment method.

No restocking fee
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Free Pickup

We arrange a doorstep pickup for approved returns — no courier hassle.

We handle logistics
How It Works

Return in 4 Simple Steps

Our process is designed to be as easy as possible for you.

1

Contact Us

Reach out within 7 days of delivery via our contact page or email with your order number.

2

Share Details

Send us photos of the item and a brief description of the issue for quick verification.

3

We Arrange Pickup

Upon approval, we schedule a doorstep pickup within 48 hours at no cost to you.

4

Refund Processed

Once we receive and inspect the item, your refund is processed within 5–7 business days.

Eligibility

What Can & Cannot Be Returned

To ensure a smooth process, please check eligibility before initiating a return.

✓ Eligible for Return

  • Items damaged during transit
  • Products with manufacturing defects
  • Wrong item delivered
  • Items significantly different from description
  • Items with missing components

✗ Not Eligible for Return

  • Change of mind (no longer needed)
  • Items that have been used or assembled
  • Custom or made-to-order pieces
  • Items without original packaging
  • Minor natural variations in cane texture or colour
  • Returns requested after the 7-day window
ⓘ About natural variations: Cane and bamboo are natural materials. Slight variations in colour, grain, and texture between the product image and the actual item are inherent to the craft and are not considered defects.
Refund Timeline

When Will I Get My Money Back?

Here's exactly what happens after we receive your return request.

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Day 0

You Contact Us

Submit your return request via the contact form or email. Include your order number and photos of the issue.

Within 24 hours

Request Reviewed

Our team reviews your request and sends approval or rejection with a reason.

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Within 48 hours of approval

Pickup Scheduled

We arrange a courier pickup from your address. You'll receive a pickup confirmation SMS.

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1–3 business days after pickup

Item Inspected

We inspect the returned item to confirm it meets the return conditions.

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5–7 business days after inspection

Refund Credited

Refund is processed to your original payment method. Bank processing time may vary.

⚠ Note: COD orders are refunded via NEFT/IMPS bank transfer. Please have your bank details ready when contacting us.

Need to Start a Return?

Our support team is ready to help you — Mon to Sat, 10 AM to 6 PM IST.